fy99's Privacy Policy
Your personal information is completely safe on the fy99 platform — we protect your privacy through SSL encryption and strict data protection policies.
Introduction and Purpose
fy99 is a trusted online betting and casino platform committed to creating a safe and transparent environment for players in Bangladesh. This privacy policy will tell you what information we collect, how we use it, how long we store it, and what your rights are. Your relationship with fy99 is built entirely on trust, and we always strive to maintain that trust.
1 What Information We Collect
We collect various types of information when you register and use services on fy99. Below we describe in detail what information is stored with us:
1.1 Personally Identifiable Information
The information you provide at the time of registration is stored in our database. This includes:
- Full name and date of birth (required for age verification)
- Email address and login credentials
- National ID card or passport details (for KYC verification)
- Residential address
- Payment method details — bKash, Nagad, Rocket, or Upay account numbers
1.2 Automatically Collected Information
When you browse the fy99 platform or play games, some information is collected automatically:
- IP address and device type
- Browser and operating system information
- Platform activity logs — logins, game sessions, betting history
- Data collected through cookies and similar tracking technologies
- Referral source — where you came from when you visited our site
1.3 Financial Transaction Information
A record of each of your deposit and withdrawal transactions is stored in our system. The minimum deposit amount is ৳200 and the minimum withdrawal is ৳800 — the date, time, amount, and method of all transactions within these limits are stored securely in our database. However, the full PIN or password for bKash, Nagad, Rocket, or Upay is never stored in our system.
2 Purpose of Information Use
fy99 uses your information only for legitimate and transparent purposes. Below we describe those purposes in detail:
2.1 Account Management and Verification
We use your personal information to register your fy99 account, verify your identity (KYC), confirm your age, and ensure secure login. Age verification is essential to avoid providing accounts to those under 21 years of age.
2.2 Financial Transaction Processing
Financial information is required to complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Each transaction is processed through encrypted channels and is generally completed within 30 minutes to 3 hours.
2.3 Providing Customer Support
Our 24/7 Bengali live chat support team uses your account information to ensure fast and effective assistance. Your complaint or query history is stored so that better service can be provided in the future.
2.4 Fraud and Abuse Prevention
We monitor transactions and gaming activity to ensure platform security, prevent money laundering, and maintain responsible gaming policy standards. This is essential for the protection of all users.
2.5 Platform Improvement
By analyzing user behavior and preferences, we continuously improve the experience on the fy99 platform. This information is used to make game selection, interface design, and payment methods even easier.
2.6 Compliance with Legal Obligations
Under applicable laws and regulations, we may be required to provide necessary information in response to legitimate requests from authorities. However, only the minimum necessary information is shared in such cases.
3 Cookies and Tracking Technologies
3.1 What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser. The fy99 platform uses the following types of cookies:
- Essential Cookies: Essential for maintaining your login session and security. Disabling these will prevent the platform from working properly.
- Functional Cookies: Used to remember your preferences — such as language selection.
- Analytics Cookies: Help analyze platform usage and performance, which is useful for improving services.
3.2 Cookie Control
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may make it impossible to log in and conduct transactions on fy99. Disabling non-essential cookies does not affect your core account functions.
4 Information Sharing and Disclosure
4.1 Service Provider Partners
We work with some trusted technology and payment partners to operate our platform. These partners receive only the information necessary to provide their specific services and they operate under strict confidentiality agreements. This includes payment processing services, cloud storage providers, and cybersecurity specialists.
4.2 Legal Requirements
We may be required to provide relevant information in response to a court order, government investigation, or other valid legal obligation. In such situations we will provide only the legally required minimum information and will notify you where possible.
4.3 Business Transfers
In the event of a future business merger or acquisition, user data may be transferred as part of the assets. However, even in that case, the standards of our privacy policy will be maintained and users will be notified in advance.
5 Data Retention and Deletion
5.1 Retention Period
fy99 retains your information while your account is active. Even after an account is closed, it may be necessary to retain information for a defined period for legal obligations, financial transaction records, and dispute resolution. Transaction and financial records are generally retained for a long period.
5.2 Data Deletion Requests
If you wish to have your personal information deleted, send a written request to [email protected]. We will fulfill your request as quickly as possible in line with legal obligations. Please note that some information may not be immediately deletable for legal reasons.
6 Data Security Measures
6.1 Technical Security
The fy99 platform uses the following technical security measures:
- High-grade SSL encryption — all data transmissions are secured
- Two-Factor Authentication (2FA) support
- Regular security audits and vulnerability testing
- Data encryption — stored sensitive information is always kept in an encrypted state
- Firewall and intrusion detection systems
6.2 Administrative Security
Access to information by our staff is strictly limited. Only those who need to view information as part of their work can access specific data. All staff work under confidentiality agreements and receive regular training.
6.3 Response to Security Breaches
If a security breach occurs, we will notify affected users as quickly as possible. We have a dedicated incident response team that is always ready to take immediate action in such situations.
7 Your Rights
As a user of fy99, you have the following rights over your own information:
Right to Know
You may ask what information we hold about you. On the basis of a written request, we will provide a complete description of your information.
Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. Our support team will assist you in this regard.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period for legal reasons.
Right to Object to Processing
You may object at any time to the use of your information for marketing or analytical purposes. If such an objection is accepted, use of the information for that purpose will stop.
8 Protection of Minors
Age Restriction Policy
fy99 is intended strictly and solely for those aged 21 and above. We do not intentionally collect any information from minors. If such information enters our system for any reason, it will be deleted immediately and the associated account will be closed. Parents are requested to monitor their children's online activity and use parental control software to prevent access to online gaming platforms.
9 Policy Changes and Updates
Change Notifications
fy99 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed when you log in to the platform
- The "Last Updated" date on this page will be changed
Continued use of the platform after a change is made will be considered acceptance of the new policy. If you do not agree to any change, you may request that your account be closed.
10 Contact and Complaint Resolution
Privacy-Related Contact
If you have any questions or complaints about this privacy policy, please contact us. Our data protection team is ready to resolve any concerns you have quickly.
For more information, visit our Terms and Conditions and Responsible Gaming pages.